If you need to return products to us we request that you notify us within seven days of receipt of the goods, once returned we will be happy to make a refund for the full value of the goods. Where items are being returned we must insist that they are returned unopened, unused and in their own original packaging.
If you are unsure if the product is correct for your intended usage then we advise you take advantage of our free samples service where we can send you an example of the product to check that is will meet your requirements before you order.
If you have ordered the product in error then we are unable to refund carriage charges because we will have incurred the costs as soon as the goods are dispatched. For this reason we ask you to ensure that somebody will be available to receive the goods you have ordered.
If returning the goods to us independently please make sure you get proof of postage from the post office when you return an item in case of loss.
For full details on our returns policy please read our terms and conditions page.