Deliveries

We use a variety of shipping partners to deliver orders. The options available to you at the checkout are determined by the size / weight of your order and your location.

Free Delivery

Orders over £100 (ex-vat) being delivered to a UK Zone A address qualify for free shipping. This is a 1-2 day service - next day delivery cannot be guaranteed.

How is the Delivery Cost Calculated

Your delivery zone is set once you enter your address details at the checkout. Zones are set by our couriers and we have no control over them. Delivery costs are based on the size and weight of your order, and this is shown at the checkout.

Delivery Speed and Backorders

99% of our products are held in stock ready for dispatch unless otherwise indicated. The cut-off time for despatch is 3pm Mon-Fri; any orders placed after 3pm Friday are likely to be shipped on Monday as we are closed over the weekend. Bank Holiday deliveries have their own schedule; we will advise of this closer to the date.

Services Available

Next Working Day
Next Working Day by 10:30am and Next Day by 12
Standard Courier - 1 - 2 day working days
Economy - 3-5 day service for small / light orders
Saturday / Saturday by 10:30am / Saturday by 12 noon

Pallet Deliveries

For large orders, we may choose to deliver your order on a pallet. This is often the most efficient way to ensure your order arrives together in a timely manner. We will contact you to confirm the delivery day, access and contact details. This is usually a 1-3 working day service, although for a small fee there is the option to upgrade to a quicker service if required.

Bank Holiday, Christmas, New Year and Easter Deliveries

Unfortunately our couriers like to take a rest and deliveries will not take place on any public holidays, for full delivery details and ordering schedules on any upcoming holiday please visit our blog, twitter or facebook pages for the most up to date information.

www.cater4you.co.uk/blog/

UK Zone A Shipping

Your delivery zone will be automatically set once you have entered your postcode at the checkout. These delivery Zones have been set by our couriers, sadly we do not control these zones.

All prices below are + VAT

UK Zone A - Working Day Deliveries - Monday - Friday
*Next working day (Mon - Fri) Up to 5kg Up to 10kg Up to 20kg Up to 30kg Over 30kg
           
Standard UK Courier (1-2 working days) £6.25 £7.25 £8.25 £9.25 No Extra
Next Working Day £8.25 £8.75 £9.75 £10.75 add 10p / kg
Next Working Day by 12 noon £11.50 £12.50 £16.50 £19.50 add 30p / kg
Next Working Day by 10.30am £19.49 £20.49 £24.99 £28.99 add 40p / kg
*Place your orders by 3pm to ensure next working day delivery on timed services. Need it Monday? Place your order no later than 3pm Friday
UK Zone A - Saturday delivery
*Saturday Delivery Up to 8kg Up to 16kg Up to 24kg   Over 24kg
Saturday All Day £12.75 £18.00 £24.99   add 28p / kg
UK Zone A - Saturday Timed Deliveries
  Up to 10kg Up to 20kg     Over 24kg
Saturday By 12 noon £32.50 £36.99     add 55p / kg
Saturday by 10.30am £39.50 £43.00     add 55p / kg
*Place your order by 3pm Friday to ensure a Saturday delivery

Economy Delivery Service

All prices below are + VAT

Economy Services
 Up to 1kgUp to 2kgUp to 5kgUp to 10kg
     
Economy Service 3.494.494.995.49
 
*Not all orders will be eligible for Economy services as it is dependent on the size and weight of each consignment.

UK Zone B & C, Off Shore Islands and Ireland

Your delivery zone will be automatically set once you have entered your postcode at the checkout. These delivery Zones have been set by our couriers, sadly we do not control these zones.

All prices below are + VAT

Courier Costs - UK Zone B & C, Off Shore Islands & Ireland
  
UK Zone B with postcodes: 
AB30-38, 41-56, FK17-19, G83, IV1-28, 30-39, 52-54, 63, KW1-14, PA21-40, H16-26, 30, 31-41, 49-50 2-3 Day Service Starting from 4.99*
 
UK Zone C with postcodes:  
HS1-9, IV40-56, KA27-28, KW15-17, PA20, 30, 32-34, 41-49, 60-78 2-3 Day Service Starting from 4.99*
 
Isle of Wight - PO30 - 41Next Day Service Starting from 13.00*
Isle of Man - IM1 - 99 2-3 Day Service Starting from 4.99*
Isles of Scilly - TR21 - 252 Day Service Starting from 12.00*
Jersey / Channel Islands - JE, GYNext Day Service Starting from 21.63*
Jersey / Channel Islands - JE, GY2-3 Day Service Starting from 12.00*
  
Northern Ireland - BT1 - 18Next Day Service Starting from 21.63*
Northern Ireland - BT1 - 182-3 Day Service Starting from 9.97*
  
Eire (Republic of Ireland)2-5 Day Service Starting from 13.00*
  
* This is a just a starting cost - the final price depends upon the size and weight of the order. This is worked out once you have selected your delivery location at the checkout

FAQs About Delivery

Below we have answered a few of the most commonly asked questions regarding our delivery to help you quickly place your order.

How quick is your Standard UK Courier & Free Delivery services?

Our Standard UK Courier service is a 1-2 working day service depending on how busy we and the couriers are. Our Free Delivery Service when you spend over 100 pounds will also be classed as Standard UK Courier. Whilst these services can be delivered next working day we would advise that if a next day delivery is required that you select a specific Next Working Day service at the checkout to ensure this.
This only applies to UK Zone A addresses.

Why am I not getting Free delivery when my basket shows over £100

Your qualifying spend to get Free Delivery is exclusive of VAT which means the goods alone must total £100 or more. VAT amounts do not contribute towards this total unfortunately. Please also note that Free delivery is generally only offered to UK Zone A - which is Mainland England and Wales and is not available to out of area postcodes such as Highlands and Islands of Scotland, Northern Ireland, Channel Islands, Isle of Man , Isle of Wight etc

Who do you use to deliver?

Economy Deliveries: Evri
Standard Courier - DHL
Next Day, Saturday and Timed Deliveries: DPD

Pallet deliveries: We work with a number of partners to ensure we can deliver the best service to your location.

When is the final cut off point for ordering to receive a next working day delivery?

Our cut off for same day dispatch on Next Working Day deliveries is 3pm however please call if it is after this time and we will try our best to get it out of the door. Sometimes it will not be possible though.

I want my delivery on Saturday?

Our couriers can deliver on a Saturday but it is a premium service and one that needs to be selected at the checkout. Next Working Day services are Monday - Friday, a specific Saturday service will need to be selected if a Saturday delivery is required. Orders for a Saturday delivery need to be placed by 3pm on a Friday.

What happens if I am out when delivery is due / attempted?

If you have received a delivery window from the courier and you are not going to be in they should give you options for leaving the parcels in a safe place, with a neighbour or re-scheduling the delivery for another day.

If you are out when the delivery is attempted the courier will leave a card to say they have been, the card will have instructions on how to arrange a re-delivery. Your delivery may be attempted on the next working day without a re-delivery request being made however after 2 failed attempts the courier will require a request to be made for the parcel to go out a third time.

If a delivery has been attempted three times or if it has been attempted twice and a re-delivery request has not been made within 3 working days of the last attempt then the goods may get returned to us. If they do a re-delivery fee may be charges before the goods are re-dispatched, that fee will be based on the size and weight of the order to match what we will be charged by the courier.

Can I collect from you?

Yes you can, simply select 'Click & Collect from High Wycombe' when you checkout on the website..

Customers are always given the opportunity to check the goods are correct and in good condition and Cater For You cannot accept claims at a later date for goods collected.

All collections must be signed for and we reserve the right to request identification.

Returning Goods

If the products you have chosen do not meet your approval, please return them to us within seven days and on receipt we will be happy to make a refund for the value of the goods. We are unable to refund carriage charges because we will have incurred the costs as soon as the goods are dispatched. For this reason we ask you to ensure that somebody will be available to receive the goods you have ordered.

Where items are being returned we must insist that they are returned unused, in their own original packaging. Please make sure you get proof of postage from the post office when you return an item in case of loss.

Can I specify a time for delivery?

Standard deliveries will be made between 8.00am to 6.30pm however upgraded timed deliveries are available at an extra cost. If you require a delivery by 3or 4pm then we would advise you upgrade to an AM service as delivery before this time on our standard service would not be guaranteed.

Do you deliver overseas?

Yes we do deliver into Europe, please have a look at our dedicated European Deliveries page. This gives you an idea of which countries we can deliver to and of how much it will cost.

Can I track my order online?

Yes you can. Once the order has been shipped, we send you a confirmation email with tracking details. These are normally updated once the packages have arrived at the main depot in the evening.

Some DOs and DON'Ts:

Do

Be aware that deliveries are normally made by our overnight couriers in the morning however delivery can be any time up to 5pm

Be exact when specifying delivery addresses.

Make sure that somebody will be there to receive the goods, if you cannot be sure somebody will be in then please use another delivery address…eg. your work address. After two attempts the goods are returned to us. We reserve the right to re-charge any delivery costs if we re-send the goods to you

Don't

Try and specify a timed delivery our couriers will normally be delivering many packages from various companies each day to your region.

Expect standard deliveries to be made on Saturday or Sunday - this will not happen.

Demand complicated delivery instructions eg please leave my goods in my next door neighbour’s garden shed.

Ask for the courier to call a certain time before delivery, our couriers are not able to do this.