Customer Services - Mon-Fri, 9am-5pm: 01494 511950 | Email: info@cater4you.co.uk

Deliveries

We use couriers to transport our products, and our standard delivery option is a next working day service. They will normally deliver between 8am - 6.30pm. The cost of carriage also includes picking and packing.

Orders over £100 being delivered to a mainland UK address (not including Scottish Highlands) will receive Free Shipping. This is a next working day service when ordered before 2pm Monday-Friday.

Most of the items on the website are held in stock unless otherwise indicated. If it is in stock, then we will normally deliver within 3 working days - this is dependent on which delivery service is chosen.

If an order is under 10kg in weight it can be sent via our economy service, however, please allow up to 5 working days for delivery through this service.

If a product is not in stock, then we aim to ship the goods to you within 10 working days - we will usually notify you if there is to be a delay.

Now get a 1 hour delivery window!

As of January 2014, we use Interlink Express for multiple box orders, and DPD for single box orders. Both couriers offer a 1 hour delivery window too. When the couriers have collated their routes, you will receive a text with your 1 hour delivery window. Within that text you are also able to change your delivery day if required, and also track the progress of your order online.

Bank Holiday, Christmas, New Year and Easter Deliveries

Unfortunately our couriers like to take a rest and deliveries will not take place on any public holidays, for full delivery details and ordering schedules on any upcoming holiday please visit our blog, twitter or facebook pages for the most up to date information.

www.cater4you.co.uk/blog/

Delivery Quotes

When purchasing through our online shopping cart, the delivery charges will automatically be calculated according to weight. To view the cost of carriage charges, simply add the items to the cart and it will tell you automatically on page three of the checkout process - this is a speedier process than requesting a quote.

Mainland UK Shipping

All prices below are + VAT

Mainland UK Standard Courier - Mon - Fri delivery
*Next working day (Mon - Fri)Up to 5kgUp to 10kgUp to 20kgOver 20kg
     
Standard UK Courier (Next Working Day)5.906.456.95No Extra
Next Working Day by 12 noon 9.99 10.65 11.95 add 30p / kg
Next Working Day by 10.30am 15.50 16.60 18.55 add 40p / kg
*Place your orders by 2pm to ensure next working day delivery on timed services. Need it Monday? Place your order no later than 2pm Friday
Mainland UK Saturday delivery
*Saturday Delivery Up to 8kg Up to 16kg Up to 24kg Over 20kg
         
Saturday All Day 9.99 19.98 27.97 add 30p / kg
Saturday By 12 noon   26.00   add 45p / kg
Saturday by 10.30am   33.00   add 55p / kg
*Place your order by 2pm Friday to ensure a Saturday delivery    

Economy & Royal Mail Services

All prices below are + VAT

Economy & Royal Mail Services
 Up to 2kgUp to 4kgUp to 10kg
    
Economy Service 2.99 -3.99
Recorded 1st Class Royal Mail* 8.50 11.00 -
*First Class post only available to Highlands, Offshore Islands & Northern Ireland

Highlands, Off Shore Islands and Ireland

All prices below are + VAT

Courier Costs - Highlands, Off Shore Islands & Ireland
  
Scottish Highlands with postcodes: 
AB30-38, 41-56, FK17-19, G83, IV1-28, 30-39, 52-54, 63, KW1-14, PA21-40, H16-26, 30, 31-41, 49-50 2-3 Day Service Starting from 2.99*
 
Scottish Islands:  
HS1-9, IV40-56, KA27-28, KW15-17, PA20, 30, 32-34, 41-49, 60-78 2-3 Day Service Starting from 2.99*
 
Isle of Wight - PO30 - 41Next Day Service Starting from 13.00*
Isle of Man - IM1 - 99 2-3 Day Service Starting from 2.99*
Isles of Scilly - TR21 - 252 Day Service Starting from 12.00*
Jersey / Channel Islands - JE, GYNext Day Service Starting from 21.63*
Jersey / Channel Islands - JE, GY2-3 Day Service Starting from 12.00*
  
Northern Ireland - BT1 - 18Next Day Service Starting from 21.63*
Northern Ireland - BT1 - 182-3 Day Service Starting from 6.10*
  
Eire2-5 Day Service Starting from 13.00*
  
* This is a just a starting cost - the final price depends upon the size and weight of the order. This is worked out once you have selected your delivery location at the checkout

FAQs About Delivery

Below we have answered a few of the most commonly asked questions regarding our delivery to help you quickly place your order.

How quick is your standard UK courier service?

All orders received by 2pm on a working day will normally be shipped out for delivery next working day. Our courier normally leaves at 4pm. If you need something next day please give us a call so we can look out for the order and check stock availability for you. This only applies to Mainland United Kingdom.

Who do you use to deliver?

We use MyHermes, the Royal Mail , Interlink and DPD to deliver across the UK and Ireland. Across Europe we use the La Poste group.

When is the final cut off point for ordering to receive a next working day delivery?

We normally say the cut off is at 2pm to be certain however please call if it is after 3pm and we will try our best to get it out of the door. Sometimes it will not be possible though.

I want my delivery on Saturday?

Our couriers can deliver on a Saturday but it is more expensive and it is not a service we recommend.

Can I collect from you?

Yes you can, simply select 'Click & Collect from High Wycombe' when you checkout on the website..

Returning Goods

If the products you have chosen do not meet your approval, please return them to us within seven days and on receipt we will be happy to make a refund for the value of the goods. We are unable to refund carriage charges because we will have incurred the costs as soon as the goods are dispatched. For this reason we ask you to ensure that somebody will be available to receive the goods you have ordered.

Where items are being returned we must insist that they are returned unused, in their own original packaging. Please make sure you get proof of postage from the post office when you return an item in case of loss.

Can I specify a time for delivery?

Standard deliveries will be made between 8.00am to 6.30pm however upgraded timed deliveries are available at an extra cost. If you require a delivery by 3or 4pm then we would advise you upgrade to an AM service as delivery before this time on our standard service would not be guaranteed.

Do you deliver overseas?

Yes we do deliver into Europe, please have a look at our dedicated European Deliveries page. This gives you an idea of which countries we can deliver to and of how much it will cost.

Can I track my order online?

Yes you can. Once the order has been shipped, we send you a confirmation email with tracking details. These are normally updated once the packages have arrived at the main depot in the evening.

Some DOs and DON'Ts:

Do

Be aware that deliveries are normally made by our overnight couriers in the morning however delivery can be any time up to 5pm

Be exact when specifying delivery addresses.

Make sure that somebody will be there to receive the goods, if you cannot be sure somebody will be in then please use another delivery address…eg. your work address. After two attempts the goods are returned to us. We reserve the right to re-charge any delivery costs if we re-send the goods to you

Don't

Try and specify a timed delivery our couriers will normally be delivering many packages from various companies each day to your region.

Expect standard deliveries to be made on Saturday or Sunday - this will not happen.

Demand complicated delivery instructions eg please leave my goods in my next door neighbour’s garden shed.

Ask for the courier to call a certain time before delivery, our couriers are not able to do this.