About Us

Terms and Conditions

Cater for You Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info [at] cater4you [dot] co [dot] uk.

Our Contact details:
Cater for You Ltd
Building 2 (Behind PSV Glass) Hillbottom Road, Sands Industrial Estate High Wycombe Bucks HP12 4HJ United Kingdom
Phone: 01494511950
Email: info [at] cater4you [dot] co [dot] uk
Value Added Tax Registration Number 854 6416 10

Click for more information about us.

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Delivery Schedule

We will normally send your order to you on a next working day courier service if the product is in stock, please see our delivery information page for full details.

Back Orders

If your item is not in stock, we will back order for you.

Tax Charges

Tax (VAT) will be charged at the current rate of 20% on all applicable products when delivering to all UK addresses apart from the Channel Islands.

Orders being delivered directly to the Channel Islands will be exempt from UK VAT.

International orders will be shipped excluding UK VAT however they may be subject to VAT & duty as per local laws and legislation in your destination country.

You will be notified of these taxes by our international courier partner DPD and the amount owed will be payable to them prior to delivery.

Please ensure you supply a phone number and email address of someone who will be able to process these payments.

Failure to pay these fees within 5 days will result in the goods being returned to us. We reserve the right to pass on any additional cost incurred for the return and a redelivery fee may be charged.

Any goods to be returned to the UK may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods.

Any questions please ask us prior to placing your order.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us on info [at] cater4you [dot] co [dot] uk, alternatively, you can call on 01494511950 (International +44 01494511950) or write to us at Building 2 (Behind PSV Glass) Hillbottom Road, Sands Industrial Estate High Wycombe Bucks HP12 4HJ United Kingdom

Privacy Policy

Cater for You Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

Business to Consumer - Your right to cancel
Under the Distance Selling Regulations you are able to cancel and return an order to us without giving a reason, please notify us in writing within a seven day "cooling off" period. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days, once returned we will be happy to make a refund for the full value of the goods. Where items are being returned we must insist that they are returned unopened, unused and in their own original packaging.

Please contact us before sending anything back to avoid delays processing your items. We advise when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product.

When exercising the right to cancel, goods are to be returned at the customer's cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. We will refund the full amount of the goods (excluding delivery/collection costs) within 30 days of your cancellation. In the event that we need to refund full or partial payments, refunds will be made by the same means in which the original order was placed. Customers who paid by credit or debit card will be refunded directly to their credit or debit cards. Customers who paid by cheque will be refunded by cheque. All refunds will be made within 30 days of agreement to make a refund.

To avoid disappointment and you are unsure if the product is correct for your intended usage then we advise you take advantage of our samples service* where we can send you an example of the product to check that is will meet your requirements before you order.

Business to Business - Your right to cancel
Distance Selling Regulations DO NOT apply to Business to Business orders. Business Customers are defined as Sole Traders, Partnerships, Limited companies etc. purchasing goods from us by Internet, Mail Order, Over the Phone or by Proforma Invoice for use at their business. SEE BELOW for Business to Business terms & conditions.

If you wish to cancel an order, you may do so at any time up to 5 working days from the day after you receive the order by contacting us in writing. This is providing the products are unused, un-opened, in their original packaging and that you return them to us at your own expense and risk by insured means with adequate packaging to protect in transit from damage. You must ensure they are not damaged and that the packaging is not defaced.

Provided that we receive the Products within the specified period in the condition mentioned above, then we will raise a credit for an amount to be used to purchase goods from us at a later date. This amount will be the cost of the returned goods however we do reserve the right to take a restocking fee of a minimum 10% of the goods value. We also reserve the right to take a deduction for the costs of the delivery fees for sending the goods to you, this will be irrespective of whether the product had a free delivery advert in the listing.

To avoid disappointment and you are unsure if the product is correct for your intended usage then we advise you take advantage of our samples service* where we can send you an example of the product to check that is will meet your requirements before you order.

Damaged / Missing Items?
The vast majority of the orders we send out arrive on time and in good condition however items can get damaged in transit as they travel through the courier network.

Most of the time it will only be the packaging that is damaged, the products themselves are usually fine inside the boxes. Orders can, in exceptional circumstances, get mis-routed or lost in transit. If you have experienced this with your order please contact our Customer Services team immediately and we will rectify the situation as soon as possible.

Please note for damaged items we require pictures to speed up the process.

Checking Deliveries
You agree to open all the boxes and check the goods for damages missing or incorrect items on the day of delivery.
Cater For You Ltd must be notified strong>within 3 days of the delivery


You agree to indemnify us in full for any losses we suffer because of your failure to notify us within 3 days.

For large items delivered directly form manufacturers such as machinery or special order items you agree to check the goods for damage before signing the drivers’ delivery note. Writing ‘not checked’ is still considered that the goods have been received in good condition and later claims for damages will not be considered.

If the driver refuses to wait whilst you check the goods then you must refuse the delivery and contact us at info@cater4you.co.uk. If someone else is signing for the goods on your behalf you agree to advise them to check all the goods and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery.

*Please note: Samples are provided for you to check the quality and suitability for your needs. They are sold from open packaging unlike boxed and sleeved products that are supplied as food safe. As such individual samples are not recommended for contact with food.