01494 511950
FAQs - Ordering
Below we have answered a few of the most commonly asked questions regarding our plastic glasses, food packaging, delivery and ordering to help you quickly find the right products for you.
Select a catagory of Frequently Asked questions:
Delivery - Ordering - Food Packaging - Plastic Glasses
Ordering
Before I order can I see a sample?
Yes, please vist our samples page for more information.
What is the price?
All of our pricing is on the buy on-line section at www.cater4you.co.uk/acatalog or www.cater4trade.co.uk/acatalog for larger / case orders
I don’t understand the price breaks you have put on the site
We give break point pricing for additional quantity of products. Below the description and above the pricing is a line saying how many glasses / product is in a unit. You will be buying a unit of something. For example...
Do you offer trade prices
We had a dedicated trade web site for plastic glasses at www.cater4trade.co.uk
Can I place the order over the phone
We only take orders over the phone if the order is under £50 and shipping to the same delivery address as the credit card address. Any orders over this and / or to a different shipping address have to be placed on-line.
Do you take credit cards
We take all major credit cards – Visa, MasterCard, Amex, Solo, Electron, Cirrus.
Who is Protx
Protx is a company that processes the credit card payment on our behalf. Cater For You does not hold any credit card details for security purposes. Protx is one of the major credit card processing companies in the United Kingdom – owned by Sage. For more information visit their web site www.protx.com.
Do you take cheques
Yes. Work out the total cost from the shopping basket (not forgetting delivery if applicable) and send us a cheque. Once it has cleared we will ship the goods out. We can also do a pro forma invoice for you to raise a cheque.
Can I pay on Account
We do not currently have any customers who pay on account.
Do you take Paypal?
Yes.
Will I receive a confirmation of order?
You should receive an email confirming your order. We will also send a confirmation of shipping email to you and there will be an invoice on top of the box for your accounts (if applicable).
I haven’t received a confirmation email of my order?
If you are paying by Paypal, please ensure that you return to the web site once you have completed your transaction in Paypal, otherwise a confirmation email will not be triggered (though you will receive the Paypal confirmation email).
If you didn’t pay by Paypal, check the order definitely went through (check your credit card) or during working hours give us a call / drop us an email to check.
What is the minimum I can order?
There is no minimum order, though the shipping will seem expensive for just one pack of some items.
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