Delivery
We are currently use courier to deliver our products which is a next day courier who will
normally deliver before lunchtime although may take up until 5pm to
deliver your goods. The cost of carriage also includes for picking
and packing.
All orders over £100 being delivered to a UK mainland address will
receive Free Shipping.
Most of the items on the web site are held in stock unless otherwise
indicated. If it is in stock, then we will normally deliver within 1-3
working days.
If a product is not in stock, then we aim to ship the goods to
you within 10 working days - we will usually notify you if there is
to be a delay.
Delivery Quotes
When you are purchasing through our on-line shopping cart, the
delivery charges will automatically be calculated according to
weight. If you wish to see how much your order will cost in carriage
charges, simply add the items to the cart and go through part of the
ordering process and it will tell you automatically - rather than
waiting for us to send back a quote. We are frequently asked about
Saturday deliveries - we are technically able to do this,
dispatching on a Friday for Saturday morning delivery, but we would
only offer the service in the most pressing circumstances as we have
found Saturday drivers to be unreliable. We will not guarantee this
service for this reason.
Returning Goods
If the products you have chosen do not meet your approval, please
return them to us within seven days and on receipt we will be happy
to make a refund for the value of the goods. We are unable to refund
carriage charges because we will have incurred the costs as soon as
the goods are dispatched. For this reason we ask you to ensure that
somebody will be available to receive the goods you have ordered.
Where items are being returned we must insist that they are
returned unused, in their own original packaging. Please make sure
you get a receipt from the post office when you return an item in
case of loss.
Some do's and don'ts:
Do
- Be aware that deliveries are normally made by our overnight
couriers in the morning however delivery can be any time up to 5pm
- Be exact when specifying delivery addresses.
- Make sure that somebody will be there to receive the goods, if you
cannot be sure somebody will be in then please use another delivery
address…eg. your work address. After two attempts the goods
are returned to us. We reserve the right to re-charge any
delivery costs if we re-send the goods to you
Don’t
- Try and specify a timed delivery – our couriers will normally be
delivering many packages from various companies each day to your
region.
- Expect deliveries to be made on Saturday or Sunday – this will not
happen.
- Demand complicated delivery instructions eg “please leave my goods
in my next door neighbour’s garden shed”.
Overseas Delivery
We currently have the following matrix for overseas shipping. If
you wish to know how much it is going to cost proceed with your
order and it will give you a quote: We are currently working to
increase the scope of overseas deliveries due to popular demand.
Zone 1 - Ireland; Zone 2 - France / Germany, Zone 3 - Spain /
Portugal / Italy / Greece
| |
1kg |
5kg |
10kg |
20kg |
30kg |
40kg |
50kg |
| Zone 1 |
£17.50 |
£20.95 |
£25.00 |
£33.50 |
£41.85 |
£47.00 |
£51.90 |
| Zone 2 |
£19.75 |
£23.75 |
£28.75 |
£38.75 |
£49.00 |
£54.75 |
£60.00 |
| Zone 3 |
£22.80 |
£27.50 |
£32.50 |
£43.50 |
£54.50 |
£60.90 |
£67.80 |
|
