Deliveries

We use a variety of shipping partners to deliver orders. The options available to you at the checkout are determined by the size / weight of your order and your location.

Orders over £100 (ex-vat) being delivered to a UK Zone A address qualify for free shipping. This is a 1-2 day service - next day delivery cannot be guaranteed.

Your delivery zone is set once you enter your address details at the checkout. Zones are set by our couriers and we have no control over them. Delivery costs are based on the size and weight of your order, and this is shown at the checkout.

99% of our products are held in stock ready for dispatch unless otherwise indicated. The cut-off time for despatch is 3pm Mon-Fri; any orders placed after 3pm Friday are likely to be shipped on Monday as we are closed over the weekend. Bank Holiday deliveries have their own schedule; we will advise of this closer to the date.

Next Working Day
Next Working Day by 10:30am and Next Day by 12
Standard Courier - 1 - 2 day working days
Economy - 3-5 day service for small / light orders
Saturday / Saturday by 10:30am / Saturday by 12 noon

For large orders, we may choose to deliver your order on a pallet. This is often the most efficient way to ensure your order arrives together in a timely manner. We will contact you to confirm the delivery day, access and contact details. This is usually a 1-3 working day service, although for a small fee there is the option to upgrade to a quicker service if required.

Unfortunately our couriers like to take a rest and deliveries will not take place on any public holidays, for full delivery details and ordering schedules on any upcoming holiday please visit our blog, twitter or facebook pages for the most up to date information.

www.cater4you.co.uk/blog/

Your delivery zone will be automatically set once you have entered your postcode at the checkout. These delivery Zones have been set by our couriers, sadly we do not control these zones.

All prices below are + VAT

All prices below are + VAT

Your delivery zone will be automatically set once you have entered your postcode at the checkout. These delivery Zones have been set by our couriers, sadly we do not control these zones.

All prices below are + VAT

Below we have answered a few of the most commonly asked questions regarding our delivery to help you quickly place your order.

Our Standard UK Courier service is a 1-2 working day service depending on how busy we and the couriers are. Our Free Delivery Service when you spend over 100 pounds will also be classed as Standard UK Courier. Whilst these services can be delivered next working day we would advise that if a next day delivery is required that you select a specific Next Working Day service at the checkout to ensure this.
This only applies to UK Zone A addresses.

Your qualifying spend to get Free Delivery is exclusive of VAT which means the goods alone must total £100 or more. VAT amounts do not contribute towards this total unfortunately. Please also note that Free delivery is generally only offered to UK Zone A - which is Mainland England and Wales and is not available to out of area postcodes such as Highlands and Islands of Scotland, Northern Ireland, Channel Islands, Isle of Man , Isle of Wight etc

Economy Deliveries: Evri
Standard Courier - DHL
Next Day, Saturday and Timed Deliveries: DPD

Pallet deliveries: We work with a number of partners to ensure we can deliver the best service to your location.

Our cut off for same day dispatch on Next Working Day deliveries is 3pm however please call if it is after this time and we will try our best to get it out of the door. Sometimes it will not be possible though.

Our couriers can deliver on a Saturday but it is a premium service and one that needs to be selected at the checkout. Next Working Day services are Monday - Friday, a specific Saturday service will need to be selected if a Saturday delivery is required. Orders for a Saturday delivery need to be placed by 3pm on a Friday.

If you have received a delivery window from the courier and you are not going to be in they should give you options for leaving the parcels in a safe place, with a neighbour or re-scheduling the delivery for another day.

If you are out when the delivery is attempted the courier will leave a card to say they have been, the card will have instructions on how to arrange a re-delivery. Your delivery may be attempted on the next working day without a re-delivery request being made however after 2 failed attempts the courier will require a request to be made for the parcel to go out a third time.

If a delivery has been attempted three times or if it has been attempted twice and a re-delivery request has not been made within 3 working days of the last attempt then the goods may get returned to us. If they do a re-delivery fee may be charges before the goods are re-dispatched, that fee will be based on the size and weight of the order to match what we will be charged by the courier.

Yes you can, simply select 'Click & Collect from High Wycombe' when you checkout on the website..

Customers are always given the opportunity to check the goods are correct and in good condition and Cater For You cannot accept claims at a later date for goods collected.

All collections must be signed for and we reserve the right to request identification.

If the products you have chosen do not meet your approval, please return them to us within seven days and on receipt we will be happy to make a refund for the value of the goods. We are unable to refund carriage charges because we will have incurred the costs as soon as the goods are dispatched. For this reason we ask you to ensure that somebody will be available to receive the goods you have ordered.

Where items are being returned we must insist that they are returned unused, in their own original packaging. Please make sure you get proof of postage from the post office when you return an item in case of loss.

Standard deliveries will be made between 8.00am to 6.30pm however upgraded timed deliveries are available at an extra cost. If you require a delivery by 3or 4pm then we would advise you upgrade to an AM service as delivery before this time on our standard service would not be guaranteed.

Yes we do deliver into Europe, please have a look at our dedicated European Deliveries page. This gives you an idea of which countries we can deliver to and of how much it will cost.

Yes you can. Once the order has been shipped, we send you a confirmation email with tracking details. These are normally updated once the packages have arrived at the main depot in the evening.

Do

Be aware that deliveries are normally made by our overnight couriers in the morning however delivery can be any time up to 5pm

Be exact when specifying delivery addresses.

Make sure that somebody will be there to receive the goods, if you cannot be sure somebody will be in then please use another delivery address…eg. your work address. After two attempts the goods are returned to us. We reserve the right to re-charge any delivery costs if we re-send the goods to you

Don't

Try and specify a timed delivery our couriers will normally be delivering many packages from various companies each day to your region.

Expect standard deliveries to be made on Saturday or Sunday - this will not happen.

Demand complicated delivery instructions eg please leave my goods in my next door neighbour’s garden shed.

Ask for the courier to call a certain time before delivery, our couriers are not able to do this.